Skip Navigation Links.
Collapse <span class="m110 colortj mt20 fontw700">Volume 10 (2022)</span>Volume 10 (2022)
Issue 11, Volume 10, 2022
Issue 10, Volume 10, 2022
Issue 9, Volume 10, 2022
Issue 8, Volume 10, 2022
Issue 7, Volume 10, 2022
Issue 6, Volume 10, 2022
Issue 5, Volume 10, 2022
Issue 4, Volume 10, 2022
Issue 3, Volume 10, 2022
Issue 2, Volume 10, 2022
Issue 1, Volume 10, 2022
Collapse <span class="m110 colortj mt20 fontw700">Volume 9 (2021)</span>Volume 9 (2021)
Issue 12, Volume 9, 2021
Issue 11, Volume 9, 2021
Issue 10, Volume 9, 2021
Issue 9, Volume 9, 2021
Issue 8, Volume 9, 2021
Issue 7, Volume 9, 2021
Issue 6, Volume 9, 2021
Issue 5, Volume 9, 2021
Issue 4, Volume 9, 2021
Issue 3, Volume 9, 2021
Issue 2, Volume 9, 2021
Issue 1, Volume 9, 2021
Collapse <span class="m110 colortj mt20 fontw700">Volume 8 (2020)</span>Volume 8 (2020)
Issue 12, Volume 8, 2020
Issue 11, Volume 8, 2020
Issue 10, Volume 8, 2020
Issue 9, Volume 8, 2020
Issue 8, Volume 8, 2020
Issue 7, Volume 8, 2020
Issue 6, Volume 8, 2020
Issue 5, Volume 8, 2020
Issue 4, Volume 8, 2020
Issue 3, Volume 8, 2020
Issue 2, Volume 8, 2020
Issue 1, Volume 8, 2020
Collapse <span class="m110 colortj mt20 fontw700">Volume 7 (2019)</span>Volume 7 (2019)
Issue 12, Volume 7, 2019
Issue 11, Volume 7, 2019
Issue 10, Volume 7, 2019
Issue 9, Volume 7, 2019
Issue 8, Volume 7, 2019
Issue 7, Volume 7, 2019
Issue 6, Volume 7, 2019
Issue 5, Volume 7, 2019
Issue 4, Volume 7, 2019
Issue 3, Volume 7, 2019
Issue 2, Volume 7, 2019
Issue 1, Volume 7, 2019
Collapse <span class="m110 colortj mt20 fontw700">Volume 6 (2018)</span>Volume 6 (2018)
Issue 12, Volume 6, 2018
Issue 11, Volume 6, 2018
Issue 10, Volume 6, 2018
Issue 9, Volume 6, 2018
Issue 8, Volume 6, 2018
Issue 7, Volume 6, 2018
Issue 6, Volume 6, 2018
Issue 5, Volume 6, 2018
Issue 4, Volume 6, 2018
Issue 3, Volume 6, 2018
Issue 2, Volume 6, 2018
Issue 1, Volume 6, 2018
Collapse <span class="m110 colortj mt20 fontw700">Volume 5 (2017)</span>Volume 5 (2017)
Issue 12, Volume 5, 2017
Issue 11, Volume 5, 2017
Issue 10, Volume 5, 2017
Issue 9, Volume 5, 2017
Issue 8, Volume 5, 2017
Issue 7, Volume 5, 2017
Issue 6, Volume 5, 2017
Issue 5, Volume 5, 2017
Issue 4, Volume 5, 2017
Issue 3, Volume 5, 2017
Issue 2, Volume 5, 2017
Issue 1, Volume 5, 2017
Collapse <span class="m110 colortj mt20 fontw700">Volume 4 (2016)</span>Volume 4 (2016)
Issue 20, Volume 4, 2016
Issue 19, Volume 4, 2016
Issue 18, Volume 4, 2016
Issue 17, Volume 4, 2016
Issue 16, Volume 4, 2016
Issue 15, Volume 4, 2016
Issue 14, Volume 4, 2016
Issue 13, Volume 4, 2016
Issue 12, Volume 4, 2016
Issue 11, Volume 4, 2016
Issue 10, Volume 4, 2016
Issue 9, Volume 4, 2016
Issue 8, Volume 4, 2016
Issue 7, Volume 4, 2016
Issue 6, Volume 4, 2016
Issue 5, Volume 4, 2016
Issue 4, Volume 4, 2016
Issue 3, Volume 4, 2016
Issue 2A, Volume 4, 2016
Issue 2, Volume 4, 2016
Issue 1, Volume 4, 2016
Collapse <span class="m110 colortj mt20 fontw700">Volume 3 (2015)</span>Volume 3 (2015)
Issue 12B, Volume 3, 2015
Issue 12A, Volume 3, 2015
Issue 12, Volume 3, 2015
Issue 11, Volume 3, 2015
Issue 10A, Volume 3, 2015
Issue 10, Volume 3, 2015
Issue 9, Volume 3, 2015
Issue 8, Volume 3, 2015
Issue 7, Volume 3, 2015
Issue 6, Volume 3, 2015
Issue 5, Volume 3, 2015
Issue 4, Volume 3, 2015
Issue 3, Volume 3, 2015
Issue 2, Volume 3, 2015
Issue 1, Volume 3, 2015
Collapse <span class="m110 colortj mt20 fontw700">Volume 2 (2014)</span>Volume 2 (2014)
Issue 12C, Volume 2, 2014
Issue 12B, Volume 2, 2014
Issue 12A, Volume 2, 2014
Issue 11A, Volume 2, 2014
Issue 12, Volume 2, 2014
Issue 11, Volume 2, 2014
Issue 10, Volume 2, 2014
Issue 9, Volume 2, 2014
Issue 8A, Volume 2, 2014
Issue 8, Volume 2, 2014
Issue 7, Volume 2, 2014
Issue 6, Volume 2, 2014
Issue 5, Volume 2, 2014
Issue 4, Volume 2, 2014
Issue 3, Volume 2, 2014
Issue 2, Volume 2, 2014
Issue 1, Volume 2, 2014
Collapse <span class="m110 colortj mt20 fontw700">Volume 1 (2013)</span>Volume 1 (2013)
Issue 12, Volume 1, 2013
Issue 11, Volume 1, 2013
Issue 10, Volume 1, 2013
Issue 9, Volume 1, 2013
Issue 8, Volume 1, 2013
Issue 7, Volume 1, 2013
Issue 6, Volume 1, 2013
Issue 5, Volume 1, 2013
Issue 4, Volume 1, 2013
Issue 3, Volume 1, 2013
Issue 2, Volume 1, 2013
Issue 1, Volume 1, 2013
American Journal of Educational Research. 2016, 4(11), 840-846
DOI: 10.12691/EDUCATION-4-11-10
Research Article

Staff Perception on Conflict Management Strategies in Tertiary Institutions of Adamawa State, Nigeria

John Sakiyo1 and Amina Mohammed2,

1Departmentof Science Education, Modibbo Adama University of Technology, Yola, Adamawa state Nigeria

2Department of Islamic Studies, Federal College of Education, Yola, Adamawa state Nigeria

Pub. Date: July 20, 2016

Cite this paper

John Sakiyo and Amina Mohammed. Staff Perception on Conflict Management Strategies in Tertiary Institutions of Adamawa State, Nigeria. American Journal of Educational Research. 2016; 4(11):840-846. doi: 10.12691/EDUCATION-4-11-10

Abstract

Wherever there are people there is bound to be conflict due to their differences in all aspects in life. It is a well known fact that no two individuals are the same even identical twins. In a work situation people of different educational, professional, cultural and psychological background are employed to work hand in hand for the achievement of the organizations objective. As a result of these differences, conflict due occurs and conflict management becomes paramount. This paper therefore dwells on the perception of staff on the conflict management strategies and approaches used in Adamawa state tertiary institutions. The findings indicate that educational managers in these institutions make use of integrating, competing, compromising, smoothing and avoiding as conflict management techniques among their subjects. However, in managing these conflicts, the educational managers gives consideration to the level of trust among conflicting parties, the time and situation of the conflict as indicated by the mean score of 3.7 to 4.1.The paper recommends that educational managers should be careful in selecting the conflict management strategies for settling disputes among their staff.

Keywords

perception, conflict, management, strategies

Copyright

Creative CommonsThis work is licensed under a Creative Commons Attribution 4.0 International License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

References

[1]  Akpotu, N. E., Onoyase, D. and Onoyase, A. (2008). Effective Intervention of Conflict Management Techniques as Perceived by Academic Staff, Non-Academic Staff and Students in Nigerian Universities. Journal of Social Sciences. 17 (2), 113-120.
 
[2]  Aina, S.(2002). Modern Media Management. Abeokuta: Ebensun Publishers.
 
[3]  Bjornehed, E. (2005). Conflict Prevention and Conflict Management workshop Proceedings:Central-Asia Caucasus Institute and Silk Road Studies Programme Workshop, Uppasala, Sweden, April 8-9, 2005.
 
[4]  Boyd, S., Maguire, J. and Sanders, D.(2000). Work studies: A Carreer Education Approach (Book one). South Yarra: Macmillan Education Australia PTY, Ltd.
 
[5]  Brewer, N., Mitchell, P. and Weber, N. (2009). Gender Role, Organizational Status and Conflict Management Styles. The International Journal of Conflict. 13 (1), 78-94.
 
[6]  Chaudhry, T. B., Shami, P.A, Saif, I. & Ahmed, M. (2008). Gender Differentials in Styles of Organizational Conflict Management. International Review of Business Research Papers. 4 (4): 345-357
 
[7]  De Dreu, C.K.W., Evers, E., Beersma, B., Kluwer, E.S and Nauta, A. (2001). A Theory-based measure of conflict management strategies in the workplace. Journal of organizational Behaviour. 22, 645-668.
 
[8]  Fallon, B. J. 1998. Conflict at Home and at Work: Do we manage the Conflicts in the same way? Presented at the Australian Psychological Society Annual Conference, Cairns, Queensland, September, 1998.
 
[9]  Fisher, A. and Brown, C.(2008). Conflict Management. Retrieved 27/05/09, 1:00pm at www.cios.org.
 
[10]  Graham, S. (2009). The Effects of Conflict Management Styles on Job Satisfaction in Rural Healthcare Settings. Economics and Business Journal. 2 (1): 71-85.
 
[11]  Hamad,A. Z. (2005). The Reconceptualization of Conflict Management. The Interdisciplinary Journal.7, 1-13.
 
[12]  Hoban, T. J. (2005). Managing Conflict: A guide to watershed partnerships. Retrieved 05/08/08, 2pm at www2.ctic.purdue.edu
 
[13]  Hopmann, P.T. and Talpain, L.I. (2011). Conflict Management Approaches. A paper presented at the Paul H. Nitze School of Advanced International Studies (SAIS). The John Hopkins University.
 
[14]  Kast, F.E and Rosenzwek, J.E.(1982). Organization and Management, (3rd edition).Tokyo: Tosho Printing co.Ltd.
 
[15]  Knutson,T. J., Hwang J. C., Deng, B.C.(2000) .Perception and Management of Conflict: A Comparism of Taiwanese U.S Business Employees. Intercultural Communications Studies, IX-2. Retrieved 16/04/13 www.uri.edu/iaics/content/2000v9n2/1/thomasj.knutson&johnc.hwang.pdf.
 
[16]  Kozan, K. (nd). Interpersonal Conflict Management Styles of Jordanian Managers. In Avruch, K., Black, P.W. & Scimecca, J.A (ed) (1991). Conflict Resolution: Cross CulturalPerspectives. Praeger, Westport, C.T Page Number: 85-105.
 
[17]  Lydney, N.R. (2010). Managing Workplace Conflict without making Enemies. Administration in Career and Work. Available online at www.selfhelpscoop.com.
 
[18]  Manolescu, A. and Deaconu, A.(nd). Considerations Regarding the Conflict Management. JEL Classification: M12, M54.
 
[19]  Munduate, L., Luque, P. & Baron, M. (1997). Styles of Handling Interpersonal Conflict: An Observational Study. Psicothema. 9 (1): 145-153.
 
[20]  Murdock, R. (2012). Principles of Perception of Interpersonal Relationship. Retrieved 16/04/2012 @ www.articlebase.com.
 
[21]  Rahim, A.M. (2002). Toward a Theory of Managing Organizational Conflict. The International Journal of Conflict Management.13 (3), 206-23.
 
[22]  Ross, M. and Mawr, B. (1996). Conflicts and Conflict Management: A Cross Cultural Approach. Retrieved 16/02/2010 at www.pawss.hampshire.edu.
 
[23]  Slabbert, A.D.(2004). Conflict Management Styles in Traditional Organizations.The Social Science Journal. 4, 83-92.
 
[24]  Suping, T. & Jing, W. (2006). Interpesonal Conflict Handling Styles: A Survey of Chinese College Students. Canadia Social Science 2 (3), 44-53.
 
[25]  Thomas, K. (2009). Conflict Management. In Dunnette, M.D (ed). Handbook of Industrial and Organizational Psychology. Page 900. Retrieved, 16/02/2010 at www.dcswift.com.
 
[26]  Triandis, H.C. and Singelis, T. M. (1998). Training to Recognise Individual Difference in Collectivism and Individualism within Culture. International Journal Inter-Cultural Relations, 22, 35-47. University of England Human Resource Management Handbook (2008). Conflicts Interest. Retrieved 14/04/2013 @ www.workplaceissues.com.
 
[27]  Working Paper Series. Faculty of Economics and Business, University of Zagreb. PP 1-2. Vokic, P.N. & Santor, S. (2009). Conflict Management Styles in Croatian Enterprises-The Relationship Between Individual Characteristics and Conflict Handling Styles.