Skip Navigation Links.
Collapse <span class="m110 colortj mt20 fontw700">Volume 11 (2023)</span>Volume 11 (2023)
Issue 2, Volume 11, 2023
Issue 1, Volume 11, 2023
Collapse <span class="m110 colortj mt20 fontw700">Volume 10 (2022)</span>Volume 10 (2022)
Issue 12, Volume 10, 2022
Issue 11, Volume 10, 2022
Issue 10, Volume 10, 2022
Issue 9, Volume 10, 2022
Issue 8, Volume 10, 2022
Issue 7, Volume 10, 2022
Issue 6, Volume 10, 2022
Issue 5, Volume 10, 2022
Issue 4, Volume 10, 2022
Issue 3, Volume 10, 2022
Issue 2, Volume 10, 2022
Issue 1, Volume 10, 2022
Collapse <span class="m110 colortj mt20 fontw700">Volume 9 (2021)</span>Volume 9 (2021)
Issue 12, Volume 9, 2021
Issue 11, Volume 9, 2021
Issue 10, Volume 9, 2021
Issue 9, Volume 9, 2021
Issue 8, Volume 9, 2021
Issue 7, Volume 9, 2021
Issue 6, Volume 9, 2021
Issue 5, Volume 9, 2021
Issue 4, Volume 9, 2021
Issue 3, Volume 9, 2021
Issue 2, Volume 9, 2021
Issue 1, Volume 9, 2021
Collapse <span class="m110 colortj mt20 fontw700">Volume 8 (2020)</span>Volume 8 (2020)
Issue 12, Volume 8, 2020
Issue 11, Volume 8, 2020
Issue 10, Volume 8, 2020
Issue 9, Volume 8, 2020
Issue 8, Volume 8, 2020
Issue 7, Volume 8, 2020
Issue 6, Volume 8, 2020
Issue 5, Volume 8, 2020
Issue 4, Volume 8, 2020
Issue 3, Volume 8, 2020
Issue 2, Volume 8, 2020
Issue 1, Volume 8, 2020
Collapse <span class="m110 colortj mt20 fontw700">Volume 7 (2019)</span>Volume 7 (2019)
Issue 12, Volume 7, 2019
Issue 11, Volume 7, 2019
Issue 10, Volume 7, 2019
Issue 9, Volume 7, 2019
Issue 8, Volume 7, 2019
Issue 7, Volume 7, 2019
Issue 6, Volume 7, 2019
Issue 5, Volume 7, 2019
Issue 4, Volume 7, 2019
Issue 3, Volume 7, 2019
Issue 2, Volume 7, 2019
Issue 1, Volume 7, 2019
Collapse <span class="m110 colortj mt20 fontw700">Volume 6 (2018)</span>Volume 6 (2018)
Issue 12, Volume 6, 2018
Issue 11, Volume 6, 2018
Issue 10, Volume 6, 2018
Issue 9, Volume 6, 2018
Issue 8, Volume 6, 2018
Issue 7, Volume 6, 2018
Issue 6, Volume 6, 2018
Issue 5, Volume 6, 2018
Issue 4, Volume 6, 2018
Issue 3, Volume 6, 2018
Issue 2, Volume 6, 2018
Issue 1, Volume 6, 2018
Collapse <span class="m110 colortj mt20 fontw700">Volume 5 (2017)</span>Volume 5 (2017)
Issue 12, Volume 5, 2017
Issue 11, Volume 5, 2017
Issue 10, Volume 5, 2017
Issue 9, Volume 5, 2017
Issue 8, Volume 5, 2017
Issue 7, Volume 5, 2017
Issue 6, Volume 5, 2017
Issue 5, Volume 5, 2017
Issue 4, Volume 5, 2017
Issue 3, Volume 5, 2017
Issue 2, Volume 5, 2017
Issue 1, Volume 5, 2017
Collapse <span class="m110 colortj mt20 fontw700">Volume 4 (2016)</span>Volume 4 (2016)
Issue 20, Volume 4, 2016
Issue 19, Volume 4, 2016
Issue 18, Volume 4, 2016
Issue 17, Volume 4, 2016
Issue 16, Volume 4, 2016
Issue 15, Volume 4, 2016
Issue 14, Volume 4, 2016
Issue 13, Volume 4, 2016
Issue 12, Volume 4, 2016
Issue 11, Volume 4, 2016
Issue 10, Volume 4, 2016
Issue 9, Volume 4, 2016
Issue 8, Volume 4, 2016
Issue 7, Volume 4, 2016
Issue 6, Volume 4, 2016
Issue 5, Volume 4, 2016
Issue 4, Volume 4, 2016
Issue 3, Volume 4, 2016
Issue 2A, Volume 4, 2016
Issue 2, Volume 4, 2016
Issue 1, Volume 4, 2016
Collapse <span class="m110 colortj mt20 fontw700">Volume 3 (2015)</span>Volume 3 (2015)
Issue 12B, Volume 3, 2015
Issue 12A, Volume 3, 2015
Issue 12, Volume 3, 2015
Issue 11, Volume 3, 2015
Issue 10A, Volume 3, 2015
Issue 10, Volume 3, 2015
Issue 9, Volume 3, 2015
Issue 8, Volume 3, 2015
Issue 7, Volume 3, 2015
Issue 6, Volume 3, 2015
Issue 5, Volume 3, 2015
Issue 4, Volume 3, 2015
Issue 3, Volume 3, 2015
Issue 2, Volume 3, 2015
Issue 1, Volume 3, 2015
Collapse <span class="m110 colortj mt20 fontw700">Volume 2 (2014)</span>Volume 2 (2014)
Issue 12C, Volume 2, 2014
Issue 12B, Volume 2, 2014
Issue 12A, Volume 2, 2014
Issue 11A, Volume 2, 2014
Issue 12, Volume 2, 2014
Issue 11, Volume 2, 2014
Issue 10, Volume 2, 2014
Issue 9, Volume 2, 2014
Issue 8A, Volume 2, 2014
Issue 8, Volume 2, 2014
Issue 7, Volume 2, 2014
Issue 6, Volume 2, 2014
Issue 5, Volume 2, 2014
Issue 4, Volume 2, 2014
Issue 3, Volume 2, 2014
Issue 2, Volume 2, 2014
Issue 1, Volume 2, 2014
Collapse <span class="m110 colortj mt20 fontw700">Volume 1 (2013)</span>Volume 1 (2013)
Issue 12, Volume 1, 2013
Issue 11, Volume 1, 2013
Issue 10, Volume 1, 2013
Issue 9, Volume 1, 2013
Issue 8, Volume 1, 2013
Issue 7, Volume 1, 2013
Issue 6, Volume 1, 2013
Issue 5, Volume 1, 2013
Issue 4, Volume 1, 2013
Issue 3, Volume 1, 2013
Issue 2, Volume 1, 2013
Issue 1, Volume 1, 2013
American Journal of Educational Research. 2015, 3(8), 1040-1044
DOI: 10.12691/EDUCATION-3-8-15
Original Research

Student Feedback to Enhance Student Support Services in a Blackboard Community: A Quality Improvement Project

Kayla Wright1, and Sandra Davis1

1School of Nursing, The George Washington University, Washington, DC, USA

Pub. Date: August 04, 2015

Cite this paper

Kayla Wright and Sandra Davis. Student Feedback to Enhance Student Support Services in a Blackboard Community: A Quality Improvement Project. American Journal of Educational Research. 2015; 3(8):1040-1044. doi: 10.12691/EDUCATION-3-8-15

Abstract

On-line Nurse Practitioner (NP) programs require a unique set of support services to promote student engagement and success. This study used a descriptive mixed-methods approach to better understand the use of a NP Blackboard® Community for providing student support services by examining student feedback related to utilization and sense of community. Forty-nine percent of students surveyed accessed the NP Community 2 to 5 times per semester while the remaining 51% accessed the site less frequently. The NP Community was most useful in providing students with information needed for clinical placements and it was a close second to Facebook for fostering a sense of community among students (50% and 44 % respectively). Provision of an effective NP Blackboard® Community for providing support services requires creative management and on-going evaluation. Today’s students are immersed in technology that offers virtually instantaneous forms communicating, finding information and retrieving data. Strategies for incorporating newer social media applications for providing support services and fostering a sense of community should be considered.

Keywords

nurse practitioner, nursing student, education, distance education

Copyright

Creative CommonsThis work is licensed under a Creative Commons Attribution 4.0 International License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

References

[1]  Dare, L.A., Zapata, L. P., Thomas, A. G. Assessing the needs of distance learners: A student affairs perspective, New Directions for Student Services, 112, 39-54. Winter, 2005.
 
[2]  Newberry R, DeLuca C. Building a foundation for success through student services for online learners. Journal of Asynchronous Learning Networks, 17 (4): 1-16. 2014.
 
[3]  Liu Z, Yang ZYL. Factors influencing distance-education graduate students’ use of information sources: A user study. The Journal of Academic Leadership, 30 (1): 24-35. Jan. 2004.
 
[4]  Britto M, Rush S. Developing and implementing comprehensive student support services for online students. Journal of Asynchronous Learning Networks, 17(1): 29-42. Jan. 2013.
 
[5]  Crawley A. Supporting Online Students: A Guide to Planning, Implementing, and Evaluating Services. Jossey-Bass, San Francisco, CA: 2012.
 
[6]  Ullmann J. Alternative uses for course management systems: They aren’t just for classes anymore. Online Journal of Distance Learning Administration, 12 (3): 1-7. Fall 2009.
 
[7]  Pew Research Center. Millennials. Washington, DC, 2014. Available: http://www.pewresearch.org/topics/millenials/pages/10.
 
[8]  Cohen, H. How to use social media to attract millennial buyers, Pew Internet Research, 2014. Available: http://heidicohen.com/tag/pew-internet-reserach.
 
[9]  Neal, R., Facebook gets older: Demographic report shows 3 million teens left social network in 3 year. 2014. Available: http://www.ibtimes.com/facebook-gets-older-demographic-report-shows-3-million-teens-left-social-network-3-years-1543092.
 
[10]  Mills, N., Situated learning through social networking communities: The development of joint enterprise, mutual engagement, and a shared repertoire, The Computer Assisted Language Instruction Consortium Journal, 28, 345-368. 2011.
 
[11]  Kent, M., Changing the conversation: Facebook as a venue for online class discussion in higher education, Journal of Online Learning and Teaching, 9, 546-565. Dec. 2013.