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American Journal of Educational Research. 2014, 2(12), 1250-1256
DOI: 10.12691/EDUCATION-2-12-19
Original Research

Qualitative Record Management Skills for Effective Service Delivery in Nigerian Education System

MODEBELU MELODY. N.1 and ONYALI LOYCE. C.2,

1Department of Educational Foundations, College of Agricultural and Science Education, Michael Okpara University of Agriculture Umudike-Abia State of Nigeria

2Department of Educational Management and Policy, Faculty of Education, NnamdiAzikiwe University Awka, Anambra State of Nigeria

Pub. Date: December 24, 2014

Cite this paper

MODEBELU MELODY. N. and ONYALI LOYCE. C.. Qualitative Record Management Skills for Effective Service Delivery in Nigerian Education System. American Journal of Educational Research. 2014; 2(12):1250-1256. doi: 10.12691/EDUCATION-2-12-19

Abstract

Record keeping is a strong instrument for keeping an organization alive and healthy. It is the only veritable tool for keeping the government and the nation informed as to the need or otherwise of further investment in education and other subsectors of economy, the direction as well as the dimension of such investment. One of the major reasons educations has not been utilized adequately to achieve national transformation and reconstruction of the third world nations is due to poor record management by educational managers, administrators and teachers. The study examined qualitative record management skills for effective service delivery in Nigerian education system. The study adopted a descriptive survey design. The sample size was 1260 respondents (260 Educational Administrators and 1000 classroom teachers), from 260 public secondary schools in Anambra State of Nigeria. A 52-item structured questionnaire built on 4-point scale was used for data collection. Senior lecturers and the deputy registrars in the 36 tertiary institutions in the south east zone of Nigeria consisted of the population of the study.. A 33 – item structured questionnaire built on a 4 – point scale was used for data collection. Three research questions and a null hypothesis guided the study. The instrument was validated by two experts in Educational Management and Policy. Mean and t-test statistic tool at 0.05 level of significance were used for the analysis of the research questions and hypothesis respectively. Findings revealed low extent application e-recording, inadequate lecturers in terms quality/ quantity and administrative officer’s skills.

Keywords

education system, service delivery, records, record management, skills what is record

Copyright

Creative CommonsThis work is licensed under a Creative Commons Attribution 4.0 International License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

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